Business IT Services
General Business IT Support
Tech Heads IT Services offers our business clients an extensive range of tailored solutions to suit the needs of your business — whether you're an on-going Tech Heads ProActive client or you simply call us on an as-needed, ad-hoc basis.
In addition to our common IT services, such as new custom system workstations, computer repairs and remote IT support, we also offer a range of dedicated business services, including:
- Physical business network topology
- Management of physical and virtual servers
- Workstation maintenance, upgrades and repairs
- Brand new work stations and hardware
- Managing on-premises printers & scanning solutions
- Backup maintenance, auditing and testing
- Network external access & VPN technologies
- User & domain management
- Managing interactions and access with 3rd party service providers
- Practically anything IT related
Everything we put in place is fully documented to you, with full access permissions, so you'll always have direct 'admin' access to all the services we provide.
Feel free to contact our team to discuss how we can best optimise your business's IT; to get advice that makes sense for your business, have your staff working effortlessly and efficiently... exceeding your IT expectations.
Tech Heads professional computer technicians offer a free network & system assessment of your office network, workstation and servers.
We can help to identify problems, issues with performance, security and reliability and any areas for improvement in your office environment.
Our technicians are trained to give expert advice to suit your needs and budget and can to help you get the best out of your business network.
The initial on-site assessment is free and takes around 30-60 minutes, which involves meeting some of your staff and a quick look over all of your computers and network to highlight issues and areas for improvement.
To organise a free assessment of your business network, please contact us today.
Networking & Servers
Tech Heads offers business IT support for your SMB network and provides services for managing both physical and virtual servers and also handling your in-office cabling requirements.
We are a firm believer that staff should never be waiting for their computers.
Whether you're an office of 2 or 20 people, we can help with budget friendly solutions to optimse your business network performance.
If you don't like climbing under desks and dealing with spiders, we're here to help!
Networking services we offer:
- Server installation, maintenance and upgrades.
- Network switch configuration and DNS server.
- Custom built brand new MS Windows Server servers.
- Configuration of SMB NAS solutions such as Synology & QNAP.
- Physical cabling & infrastructure, patch panels and data points.
- Maintenance tasks such as printer, MFC and network device configuration.
- Secure VPN file & remote terminal access to your business network.
- Network storage solution and cloud syncing.
Please contact us today to arrange a free on-site assessment of your business, so that we can quote on the right equipment and services that are needed to have your business performing brilliantly with proper IT infrastructure in place.
Tech Heads Cloud
Tech Heads Cloud is our exclusive private business backup service for off-premises backup of your business network files.
With this service we manage your network backups at a workstation & server level, right through to syncing with our cloud based off-premises backup systems.
Your business will maintain a 24/7 automatic on-site & off-premises backup. With this we can help protect your business from a range of potential security threats through having multiple layers of backup and redundancy (one system fails, others are in place).
Why Tech Heads Cloud? Security!
As opposed to other cloud providers, your data only exists in our private cloud storage, which is not accessible by any 3rd party via web browsers, Apps or other software... this highly secure system is manually configured for you individually and only accessible by you and our team.
Every aspect of Tech Heads Cloud is monitored and managed for you and working with us, we can remote into your workstations and server to configure the network for you.
Tech Heads Cloud Pricing
Please contact us directly to discuss Tech Heads Cloud pricing and how the service can work for you and your business needs.
Reasons to use Tech Heads Cloud:
- Recover from accidental file deletion.
- Protection against computer hardware failure.
- Recovery from data deletion by disgruntled employees.
- Off-premises backup protects your information in the event of fire, office or equipment destruction.
- Easy recovery from virus infections or cryptolocker problems.
- Data recovery in the event of equipment theft.
Tech Heads ProActive
We’ve launched a new platform designed specifically for our business clients who need more than just ‘on-call’ support.
Tech Heads ProActive is about total device health, security, and ensuring your business is always online, running smoothly, and avoiding unexpected downtime.
As a new service, ProActive will continue to evolve, but its core mission is to catch and resolve issues early — before they become real problems. Staff are drastically more expensive than computers; so our goal is to ensure your team can utilise their time effectively without technology getting in the way.
Why upgrade to Tech Heads ProActive?
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Business-Grade Endpoint Security
Upgrade from consumer-grade Internet Security software to professional-tier protection designed for business environments! Move beyond basic consumer-grade internet security. Unlike standard home software that only alerts an individual user, our Endpoint Protection is a centrally managed, "always-on" shield designed for business environments.
- Proactive Threat Hunting: It doesn't just wait for a virus to run; it uses behavioural analysis to stop suspicious activity (like ransomware) before it can encrypt your files.
- Centralised Management: We monitor the security status of all your workstations from a single dashboard. If one PC is under threat, we know instantly and can isolate it before it spreads to the rest of your office.
- Reduced User Interference: No more annoying pop-ups asking the user what to do. We handle the heavy lifting in the background so your staff can stay focused on their work.
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Priority UNLIMITED Remote IT Support
Move to the front of the queue! You get priority access for every support request, and all remote support is included at no additional cost.
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24/7 Proactive Device Monitoring
We actively monitor your workstations for undiagnosed issues like failing hardware, low disk space, and memory bottlenecks. We also manage critical software patching & updates, to keep your systems all secure and up to date, with all the latest versions of the software you use.
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Active Server & NAS Health Monitoring
Whether you are running a Synology NAS or a Windows Server environment, we keep a constant eye on your core infrastructure. We actively monitor RAID health, backup success rates, and storage thresholds to ensure your business-critical data is always redundant and accessible.
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Zero Sign-Up or Onboarding Costs
We believe in the value of our platform, so we don't charge a setup fee to get you started. We handle the transition and software installation as part of the service, making it seamless to upgrade your business to the new platform.
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Fixed-Cost IT
No more surprise invoices! One flat rate helps you budget with confidence and removes the guesswork from your IT spend.
Simple, Transparent Pricing
We believe in providing professional-tier IT management without the "big firm" price tag or unpredictable hourly invoices.
- Introductory Rate: $50 (inc. GST) per seat (i.e. workstation, laptop, or server), per month.
- Fixed-Cost IT: One flat rate helps you budget with confidence and removes the guesswork from your IT spend.
- Exclusive Discounts: 15–20% off standard labour rates for any out-of-scope project work.
Ultimately, being on this plan gives our team the necessary space to ensure your entire system is properly set up and fully maintained — so we can address the ‘fine-tuning’ of your IT environment without you having to worry about the costs on each individual invoice.
Upgrade to ProActive