Tech Heads IT Services

Fixing Computer & IT Problems Since 2009!

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Remote IT Support

Professional computer repairs & IT support by expert Australian computer technicians.
Australia wide IT support, based in Ferntree Gully, South East Melbourne.

Do you have a question about your PC, Mac or Laptop?

Call our 100% Australian tech expert team on 0423 40 40 50

Remote IT Support

Remote IT Support

Through our secure remote access sessions we can provide our range of IT support services Australia wide! You can actually see everything we do and speak with us at the same time.

As a 100% Australian owned business, operated by Melbourne based, expert computer technicians who are trained to resolve your problems by addressing the actual underlying problems, quickly & efficiently.

Your problem is solved quickly, saving you money with no call out fees and we can provide you the best advice on how to solve problems in situations that we can’t get to you in person.

We’re available to suit you with 24/7 availability by appointment.


Our remote support services are sold in pre-paid hourly blocks (1 hour for personal and 3 hours for business) and are billable in 15 minute units.

They are customisable to suit your needs and feature a 12 month expiry from the date of your purchase, 24 months on 5+ hour packs.

EXAMPLE: you could purchase a 1 hour remote support block; and then contact us up to 4 times if each request were to that 15 minutes.

1 hour$125 GST inc.
3 hours$355 GST inc.
5 hours$560 GST inc.
CustomContact us for a quote
Current pricing structure for remote support service.

NOTE: You may have heard about, or even received, incoming phone calls from scammers trying to gain access to your computer, files and account details.

Our technicians abide by a strict privacy policy in regard to handling your personal information, and your privacy & security is guaranteed.

We strongly recommend you DO NOT grant anyone access to your computer unless you know who you are dealing with; and they are a certified professional with whom you’ve employed specifically for your IT support services.

Enquire Today

Got an IT or computer question?
Call our 100% local Australian tech experts on 0423 40 40 50

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When my PC started failing mysteriously, and I couldn't diagnose the problem myself, I turned to Tech Heads for help.

They performed extensive testing to identify the faulty component, provided invaluable advice about selecting a replacement, and fitted the part for me.

The service was so great and the price so reasonable that I'll definitely be using Tech Heads for all such future needs.

Cam. W04/06/2013

You were right!! As always, I'm starting to figure out..

Megan. A14/06/2014

Just wanted to say a big thank you for your prompt and excellent service with rectifying the issues we were experiencing with our home laptop.

You picked up the lap top one day and returned it the next. Not being all that computer savvy we must admit we thought we would have been told we had to buy a new laptop or at best need to pay for a new hard drive but after checking it out, you surprised us by saying that it still had plenty of life in it and that the hard drive was working fine.

You managed to sort out all our files, cleaning out corrupt files and reloaded all our operating programs, including all our beloved photos and made it all work a lot faster. Your honesty, reliability and helpfulness was rewarding to say the least.

The fact that you ensured everything was working as before, ie printers, our emails, skype, etc, was a service we wouldn't have had with dropping it off at a store. Thanks again!

Margret. D20/02/2014

Just wanted to say thanks for providing me with the most amazing laptop all those years ago that has availed me an ongoing income along with greatly appreciated fast IT support.

Cheers you legend!

Glenys. W03/03/2017

I had a hard drive which was badly damaged and Anthony was able to retrieve 99.9% of the data.

Anthony's service was very helpful, responsive & prompt - I would highly recommend Tech Heads for any data recovery & IT work - Thanks again!

Amber. L24/06/2013

Tech Heads IT Services

100% Australian IT Support for your home or business.

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