Tech Heads IT Services

Fixing Computer & IT Problems Since 2009!

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Remote IT Support

Professional computer repairs & IT support by expert Australian computer technicians.
Australia wide IT support, based in Ferntree Gully, South East Melbourne.

Do you have a question about your PC, Mac or Laptop?

Call our 100% Australian tech expert team on 0423 40 40 50

Remote IT Support

Remote IT Support

Through our secure remote access sessions we can provide our range of IT support services Australia wide! You can actually see everything we do and speak with us at the same time.

As a 100% Australian owned business, operated by Melbourne based, expert computer technicians who are trained to resolve your problems by addressing the actual underlying problems, quickly & efficiently.

Your problem is solved quickly, saving you money with no call out fees and we can provide you the best advice on how to solve problems in situations that we can’t get to you in person.

We’re available to suit you with 24/7 availability by appointment.

Pricing

Our remote support services are sold in pre-paid hourly blocks (1 hour for personal and 3 hours for business) and are billable in 15 minute units.

They are customisable to suit your needs and feature a 12 month expiry from the date of your purchase, 24 months on 3+ hour packs.

So you could purchase a 1 hour remote support block; and then contact us up to 4 times if each request were to that 15 minutes.

WARNING: You may have heard about, or even received, incoming phone calls from scammers trying to gain access to your computer, files and account details.

We strongly recommend you DO NOT grant anyone access to your computer unless you know who you are dealing with; and they are a certified professional with whom you’ve employed specifically for your IT support services.

Our technicians abide by a strict privacy policy in regard to handling your personal information, and your privacy & security is guaranteed with our service.

Enquire Today

Got an IT or computer question?
Call our 100% local Australian tech experts on 0423 40 40 50

Tech Heads Email Updates

Subscribe today for our free email out for occasional tips, advice & updates on our service.

We promise not to bombard you and we typically email once every few months or on occasions as needed.

Just wanted to say a big thank you for your prompt and excellent service with rectifying the issues we were experiencing with our home laptop.

You picked up the lap top one day and returned it the next. Not being all that computer savvy we must admit we thought we would have been told we had to buy a new laptop or at best need to pay for a new hard drive but after checking it out, you surprised us by saying that it still had plenty of life in it and that the hard drive was working fine.

You managed to sort out all our files, cleaning out corrupt files and reloaded all our operating programs, including all our beloved photos and made it all work a lot faster. Your honesty, reliability and helpfulness was rewarding to say the least.

The fact that you ensured everything was working as before, ie printers, our emails, skype, etc, was a service we wouldn't have had with dropping it off at a store. Thanks again!

Margret. D20/02/2014

This is to let you know how pleased I am with your work in repairing my Laptop.
The hard disk had failed on my Laptop and it was unable to start.

You managed to extract my files from the faulty hard disk, then installed Windows operating system software and other software.

The laptop now starts much, much quicker than before. So far so good. All the best with your repair business & thanks again.

Carmine. P04/07/2016

I desperately needed a fast computer for video and stills editing and I thought about going to the usual retailers but I had never been completely satisfied with previous computers I had bought.

Until now! Anthony built me an awesome computer that does exactly what he said it would. My workflow speed has increased so much that I now look forward to editing. I know my PC will do the job as quickly as I need it to and without crashing. It's awesome.

And he also amazed me by upgrading my laptop's hard drive and has it running as good as new. If you need a seriously good computer or your old one needs a revamp, I highly recommend Tech Heads.

Nicky. M19/06/2013

We (ACW Truck Spares & Repairs) highly recommend Tech Heads IT Services for all your Computer Repairs & IT Problems. The customer service was outstanding. Anthony was extremely knowledgeable, professional, and patient as he willingly answered all our questions we had concerning our Web & Domain Services.
With his advise and help we are now set up to make it easier for us to maintain our Web Page in the future.The on-site visit was to replace the keyboard in a Laptop. Anthony also happily checked & offered advise on some other computers we had concerns about.
The service was fantastic and the price very reasonable .
Thank you Anthony, we will definitely be using Tech Heads for all our future computer needs.

Marlene. D15/07/2023

Laptop is running beautifully, thank you!!

Seriously, I was so impressed with how you smashed out solutions when all seemed lost! I've been bragging to the IT boys about how good you are!

Darren. A17/05/2013

Tech Heads IT Services

100% Australian IT Support for your home or business.

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