Remote IT Support
Remote IT Support
Through our secure remote access sessions we can provide our range of IT support services Australia wide! You can actually see everything we do and speak with us at the same time.
As a 100% Australian owned business, operated by Melbourne based, expert computer technicians who are trained to resolve your problems by addressing the actual underlying problems, quickly & efficiently.
Your problem is solved quickly, saving you money with no call out fees and we can provide you the best advice on how to solve problems in situations that we can’t get to you in person.
We’re available to suit you with 24/7 availability by appointment.
Pricing
Our remote support services are sold in pre-paid hourly blocks (1 hour for personal and 3 hours for business) and are billable in 15 minute units.
They are customisable to suit your needs and feature a 12 month expiry from the date of your purchase, 24 months on 3+ hour packs.
So you could purchase a 1 hour remote support block; and then contact us up to 4 times if each request were to that 15 minutes.
WARNING: You may have heard about, or even received, incoming phone calls from scammers trying to gain access to your computer, files and account details.
We strongly recommend you DO NOT grant anyone access to your computer unless you know who you are dealing with; and they are a certified professional with whom you’ve employed specifically for your IT support services.
Our technicians abide by a strict privacy policy in regard to handling your personal information, and your privacy & security is guaranteed with our service.
