Tech Heads IT Services

Fixing Computer & IT Problems Since 2009!

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On-site IT technical support

Professional computer repairs & IT support by expert Australian computer technicians.
Australia wide IT support, based in Ferntree Gully, South East Melbourne.

Do you have a question about your PC, Mac or Laptop?

Call our 100% Australian tech expert team on 0423 40 40 50

On-site IT technical support

On-site IT technical support

Our Tech Heads technicians are available 24/7 by appointment for on-site IT technical support, for Melbourne based clients and interstate under some circumstances.

On-site support visit’s are typically 1-2 hours, although for any larger projects please contact us and we can quote an estimate on how long and costs associated with your IT project. We have provided services interstate for 2-3 day projects previously.

Whether it is networking problems, server configuration, physical hardware changes & system upgrades; when their is more substantial work to be done across multiple computers, on-site support is typically the best way to address it.

Pricing

We have a range of fixed price services for tasks that are time intestive, although not labour intensive. This helps to reduce your costs as we can incorporate those tasks while working on other jobs.

Our base rate for on-site IT technical support services is charged at $125.00 GST inc. per hour, charged in 15 minute units, plus call out fee. A minimum 30 minutes applies for on-site support services.

For Melbourne based clients, the call out fee is calculated as $20 + $2.50 per km from our office, GST inc. Outside of Melbourne, please contact us to discuss.

IT support outside of our business hours may incur a +30% service fee on labour, please see the contact us page for our operating hours.

Please contact us to discuss your project and we can give you more detailed information on what to expect with how we price your specific job.

Quoted prices are estimates only.

Service Locations

On-site service is offered Melbourne wide within a range of approximately 30km of the Knox area, in the south eastern suburbs. We are based in Ferntree Gully although service Melbourne wide.

We can offer Australia wide service for our interstate business clients, feel free to contact us to discuss how we can help.

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Got an IT or computer question?
Call our 100% local Australian tech experts on 0423 40 40 50

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The service I received at tech heads was amazing.

The job was done well and quickly with a very friendly and positive attitude and it was an affordable priceā€¦. I would recommend them to anyone..

Britney. H13/05/2013

Just wanted to say a big thank you for your prompt and excellent service with rectifying the issues we were experiencing with our home laptop.

You picked up the lap top one day and returned it the next. Not being all that computer savvy we must admit we thought we would have been told we had to buy a new laptop or at best need to pay for a new hard drive but after checking it out, you surprised us by saying that it still had plenty of life in it and that the hard drive was working fine.

You managed to sort out all our files, cleaning out corrupt files and reloaded all our operating programs, including all our beloved photos and made it all work a lot faster. Your honesty, reliability and helpfulness was rewarding to say the least.

The fact that you ensured everything was working as before, ie printers, our emails, skype, etc, was a service we wouldn't have had with dropping it off at a store. Thanks again!

Margret. D20/02/2014

I couldn't recommend Anthony highly enough. He is patient, thorough, trustworthy and no requests are ever too hard.

He has assisted me multiplies now and I will not go anywhere else for anything IT related. Everything is explained clearly and he always puts me at ease when dealing with him.

Jess. K11/05/2022

I have used Tech Heads several times and Anthony has been a saviour each time (including when trying to home-school!)

I have also referred several family members who have been equally happy with the service and friendliness.

Very highly recommended - 5 stars
Thanks Anthony!

Danielle. N08/05/2022

Laptop is running beautifully, thank you!!

Seriously, I was so impressed with how you smashed out solutions when all seemed lost! I've been bragging to the IT boys about how good you are!

Darren. A17/05/2013

Tech Heads IT Services

100% Australian IT Support for your home or business.

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